Hooven-Dayton: Experience At Work

Customer Service

Hooven-Dayton has more than seventy-seven years experience producing labels, flexible packaging and narrow web converting solutions. Our staff turnover rate is low, with an average tenure of 14 years.

One-on-One Personal Service

Every account is assigned a dedicated relationship manager, teamed with a dedicated customer service representative. They are personally responsible for working directly with you on your project.

Dedicated and Knowledgeable Customer Service Representatives

Our expert customer service representatives are committed to quality and the success of your product. They are adept at asking relevant questions in order to develop the best solution based on the needs of your market.

We begin working with you by analyzing your needs including:
– Your customer market
– Your sales environment
– Your product’s shelf-life
– Your variable data needs

This process facilitates maximum efficiency, accuracy and speed. In addition, it enables us to produce compelling graphics that work to drive your sales. 

Hooven-Dayton employs a rigid process of quality checks and controls. We print to exacting color control guidelines, which are continuously measured. These guidelines ensure that your print project consistently finishes with maximum visual impact.

ISO 9001:2008 Certification

In our effort to give you the highest-quality service and exceed your expectations, Hooven Dayton is ISO 9001:2008 certified. ISO standards specify the requirements for state-of-the-art products, services, processes, materials and systems; as well as for best managerial and organizational practice. ISO 9001:2008 touches every area of our business, from the sales process to customer support, human resources to facilities management. In fact, ISO is the organization responsible for many thousands of the standards which benefit the world.

More than 350,000 companies worldwide are ISO 9001:2008 certified. What that means for you is that by undergoing the stringent requirements for certification, we’re formally adhering to standards that help ensure quality, environmental friendliness, safety, reliability, efficiency and interchangeability that affect our most valuable assets: our employees and customers like you.

Unique Expertise Helping Large Companies

Hooven-Dayton Corporation also has in-depth experience working with global Fortune 100 customers including:

  • Procter & Gamble Co.
  • Clorox
  • Johnson Controls
  • General Mills

Our specialized customer service offerings include:

  • A dedicated team comprised of a relationship manager and customer service representative who are adept at working across large organizations and assigned to your business, regardless of the size of your account.
  • Understanding the needs of many corporate departments which may include purchasing, diversity, marketing, quality assurance and technical packaging
  • Navigating projects through diverse departments and multiple approval layers
  • Ensuring the expectations of all stakeholders are met